Emergency or Un-Scheduled Maintenance
Problem with a battery? Need quick attention?
No problem. Call Combat to arrange a visit by one of our fully outfitted trucks and field technicians. Our large service fleet will travel to anywhere within the GTA and outside of it at reasonable rates.
The Combat Difference
- Damaged units deemed priority immediately attended to
- Combat will transport the item(s) back to its factory, do the repair(s) and drive it back
- All work done performed by graduates of Combat's in-house technical training program
- Short-term rentals keeps your operation on schedule while your battery or charger is getting fixed
- Every service appointment followed up by a phone call by a Combat representative who will discuss situation, solution
and possible options - now and for the future
- Complimentary evaluation by Combat representative of your entire set-up
24-Hour Response Commitment
Combat boasts the largest industrial battery service fleet in the Greater Toronto Area. A call to our service department brings a truck out to your premises with an experienced field technician ready to resolve your crisis
Combat's Service Department Difference
- Combat does not allow third (3rd) parties to repair its customer's defective industrial batteries. All work is done in-house by qualified Combat-factory trained technicians
- Combat's own fleet of service trucks means no outside transport companies involved
- Warehouse equipped with latest technology: Discharge machines, Forming Chargers, etc. Allows fast, accurate analysis
- Any industrial battery or charger in for repair subject to 20-point inspection and repair procedure. Customers receive printed checklist signed off by technician and dated.
- Well coordinated communications between service technicians and sales department. Nothing gets lost in the pipeline
- Accurate, up-to-date records are kept of all service calls, units' performance, overall service history, batteries, charger sales transactions
- Service technicians have an average of 18 years of experience in industrial forklift battery/charger repair, battery room construction and industrial battery manufacture
All service technicians graduate from The Combat Apprenticeship Program.
The Combat Apprenticeship Program Involves:
- Progressive learning path: Initially, fundamentals are covered and then more technical subject matter introduced along with related tasks
- Ongoing testing conducted via spoken and written evaluations
- At least a month spent in the factory learning how the product works from the ground up - from building a battery to final stage, quality control
- A month spent on the road, with full-time field technician, learning about preventative maintenance procedures, safety precautions and possible problems that can arise
- Shop floor shadowing, and, as final test, apprentice must "Train the trainer" before being allowed to visit a client by themselves or work independently on a customer's battery or charger
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